Customer Service

RETURNS

Bumble and bumble Canada Return Policy

If you are not satisfied with your online purchase, we’re happy to refund your purchase price if the return complies with our return policy.

Products purchased from bumbleandbumble.ca must be returned in new or gently used condition and within 30 days from the date the order is delivered. We accept returns for products purchased from bumbleandbumble.ca only, and all returns are inspected upon receipt at our warehouse.

• Returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s).
• Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed.
• For items returned within our returns policy, the purchase price will be refunded to the original form of payment.
• Refunds issued to a credit card, Bumble gift card, Alipay, or for orders placed through Instagram can take up to 7-10 business days to post to your account. If another payment method was used, please reach out to that payment provider or financial institution for more information.
• Refunds for returns received after 30 days are not guaranteed and will be made at the sole discretion of Bumble and bumble Canada. If issued in these instances, Bumble and bumble Canada has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
• If the payment was split between a Bumble gift card and credit card, debit card, or bank-issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the Bumble eGift Card.

Please also note:

• Bumble and bumble Canada monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
• If items that are ineligible for a return are sent back to Bumble and bumble Canada, those items will not be mailed back to you.
• Shipping and delivery fees are not refundable.
• Engraved items and items noted as ‘final sale’ or ‘not returnable’ are not eligible for exchange or return.
• Bumble eGift Cards are issued by ELC Brands Management Inc. and sold by its third-party partner, CashStar, and thus cannot be exchanged or returned to Bumble and bumble Canada. All Bumble eGift Card purchases are subject to CashStar’s return policies.
• If you would like to return or exchange an item you received as a gift, please chat with us. eGift cards, gift cards, promotional items, final sale items, or products purchased somewhere other than Bumbleandbumble.ca are not eligible for return online.

Return Instructions

If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy. We accept returns for products purchased from bumbleandbumble.ca only. Return shipping fees are not refundable. Please call us at 1-800-573-7009 to process your gift return.

Kindly send your return to the address noted below in the original shipping carton or a carton you may have available. Please include the original packing slip or a copy of your order or shipping confirmation email.

To protect against package loss and to ensure prompt delivery, we recommend shipping your return package via insured FedEx or Canada Post Ground. Please retain receipts and tracking information for your records. Once received, return packages are processed within 2 business days. A return credit confirmation email will be sent when the return has been processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

Returns Department Address:
Customer Returns
550 Petrolia Road
Toronto, Ontario M3J 2W3

Exchange Instructions
If you would like to exchange a product(s), simply return the eligible unwanted product(s). A refund will be processed within 3 business days of receipt. You may place a new order for the product(s) you wish to purchase at any time.

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via phone at 1-866-513-0498. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 30 days of receipt. Bumble and bumble Canada reserves the right to deny claims received after 30 days.

Note: Bumble and bumble Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Bumble and bumble Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 30 days of receipt. Bumble and bumble Canada reserves the right to deny claims received after 30 days.