Customer Service

SHIPPING OPTIONS

Estimated Delivery Dates Disclaimer

For your convenience, please find the estimated delivery timeframes below. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.

^*Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.

Holiday Shipping Timelines

Please note: due to the large volume of Holiday orders, additional processing time may occur on some standard ground orders.

Shipping Cost & Time Frames

1. In order to process and ship your order with Express Shipping on the same business day, submit your order by the time noted above.

Holidays

Orders are processed & shipped Monday - Friday, excluding federal holidays in Canada. If your order is placed after the shipping cut-off time, it’ll be processed the following business day. Our distribution centers are closed on the following Canada holidays and orders won’t be processed on these days:

• New Year’s Day
• Civic Holiday
• Labour Day
• Thanksgiving
• Christmas
• Boxing Day

Shipping Information

• A signature may be required upon delivery for Express shipments. Express orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.


• PLEASE NOTE: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Shipping Address Disclaimer

• At this time, Bumble and bumble is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.

Electronic Delivery

• Bumble and bumble Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.

Rules & Restrictions

• Some items sold by Bumble and bumble Online require special handling as specified by federal, provincial, and/or local regulations governing the transport of these items. In addition, the shipment of some products to certain locations may not be possible.

Forwarding

• Bumble and bumble Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Bumble and bumble Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

Lost or Missing Order

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
 

1. 1. Check with neighbors and family members
2. 2. Look around the delivery location
3. 3. Check for notice of attempted delivery
4. 4. Contact the carrier directly who can assist further

Note: Bumble and bumble Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Bumble and bumble Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

P.O. Boxes and APO/FPO/DPO Addresses

• Orders shipped to P.O. Boxes are delivered within 6-14 business days with Standard Shipping. Orders shipped to P.O. Boxes cannot be shipped by Overnight or 2nd Day Shipping methods.

International Locations

• We’re sorry. We are currently unable to accept orders billed or shipped to destinations outside of Canada. We apologize for any inconvenience. To find Bumble and bumble products near you, please visit our International Store Locator. Additionally, some Bumble and bumble counters will internationally process phone orders.


• To place an order internationally please visit:
  • https://www.bumbleandbumble.co.uk for delivery in the UK
  • https://www.bumbleandbumble.com for delivery in US